Legal Firms Adopt ShoreTel's VoIP-UC Platform | CRM Daily

ShoreTel is touting the advantages that law firms can derive from the deployment of the company's on-premises VoIP platform with integrated unified communications (UC ) capabilities.

"ShoreTel is simple to manage and law firms don't need to hire external support," a company spokesperson said Thursday. "This saves law firms money over the life of the system."

The company's on-premises technology also can be easily customized, which results in better time management and tracking --- criteria which are critical to the legal industry, said Shoretel Chief Marketing Officer Kevin Gavin.

"Without it, the needs of a client can be jeopardized and customer satisfaction threatened," Gavin said.

Some legal professionals like having traditional phones on their desktops while others prefer to use instant messaging and "soft" phones. But having disparate communications systems really limits what capabilities can be introduced, is too expensive and also hard to maintain, said David Michel, CIO at the law firm of Burr & Forman, which has offices throughout the South.

"We wanted an easier approach to share information -- especially for lawyers who travel to depositions, hotels, meetings, and such," Michel said. "We chose ShoreTel for its ease of use, simplicity, total cost of ownership, disaster recovery , and cost savings."

'Strong Positive' Rating

ShoreTel was the only top-tier business VoIP phone system vendor to gain a "strong positive" rating in Gartner 's latest report covering UC platforms for small- and medium-size businesses in North America. By contrast, Shoretel rivals Avaya, Cisco , Interactive Intelligence and Mitel received positive ratings, whereas Alcatel-Lucent, Digium, Microsoft , NEC, Siemens Enterprise Communications and Toshiba were rated as promising.

"The vendor ratings speak for themselves," said Gartner Research Director Jay Lassman.

Overall, ShoreTel has designed a solution that effectively addresses IT -constrained organizations' needs for easy-to-use, easy-to-manage and easy-to-implement communications solutions.

"The user, administration and implementation simplicity as well as the inherently redundant architecture of ShoreTel 13 is well-suited for most SMBs' UC needs and resource limitations," wrote Lassman and the new report's co-author, Megan Marek Fernandez. "ShoreTel's architecture offers the SMB market the same inherent redundancy that is used by large customers." (continued...)

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Posted: 2012-08-23 @ 10:57pm PT

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Source: http://www.crm-daily.com/story.xhtml?story_id=84581

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